Ensuring the Best Experience

 The Littles

We love the babies , truly. We adore them when they’re tiny, toddling, and even when they grow into our future prom and wedding clients.

However, Spoiled Salon is a busy working salon with limited seating, hot tools, chemicals, and constant movement throughout the space. For safety reasons — and to preserve a relaxing experience for all guests — we kindly ask that children not receiving services remain at home whenever possible.

Our space is not stroller- or waiting-area friendly, and we want everyone to feel safe and comfortable.

- Children receiving services are always welcome.
- Middle school age and older are welcome to wait quietly.

- Children 11 and under must be supervised at all times by an adult (18+) who is not receiving a service.

Thank you for helping us maintain a safe and relaxing environment for everyone — and yes, we still love the babies. 💛

Cancellations, No Shows, and Tard

Cancellations must be made online through Vagaro or by phone call. Emails, texts or social media DMS will not be accepted.

Listen folks, it takes a lot of income to keep this team of people looking as good as we do. We work hard to make sure we maximize all of our appointments each day and make an income to support us. When you cancel without us being able to fill your spot (less than 24 hours notice) we’re in a jam. The kind of jam that looks like this: we sit around, and can’t earn money. And as ambitious, hardworking people trying to make the world a prettier place, that drives us nutty… and that’s not good for anyone.

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So if you have to cancel, no problem. Life happens, we know. But we’re showing up ready to make the magic happen. So please give us the courtesy of 24 hours notice, and we’ll be happy to see you at your next appointment. Less than 24 hours notice, we’ll still be happy to see you at your next appointment, but we’re going to charge you anyway in accordance with our policy. To read more about the official cancellation, no show or late for appointment policy (see below). P.S. Please don’t hate us because we have policies)

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Cancellation Policy

Your appointments are very important to us. They are reserved just for you with the expectation that if you book time with us, you will honor your appointment. But, we know life happens, and sometimes schedule changes are needed. We require 24 hours advance notice to cancel appointments with no charge.

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Confirmations and Reminders

We offer you convenient confirmations and reminders via email and text about your upcoming appointment.

Because we know life is hectic, appointments are systematically confirmed via email or text 48 – 72 hours in advance to help you avoid the dreaded No Show or Cancellation fees described here.

Even with all of these reminders, we suggest that because of the financial penalties you are responsible for, here are some things that can help:

Cross-check your appointment confirmation and reminder emails with your phone calendar app to determine any discrepancies.

Make sure that you mark our confirmation emails as “safe” so they are not filtered to your junk or spam folders.

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Cancelling With Less Than 24 Hours Notice

Cost impact to you: 50% charge for reserved service amount.

How to: Our online scheduling will not allow you to cancel with less than 24 hours notice, so cancelling online is not an option. Instead, call the salon at (360) 448-7439. We will do our best to find a waitlisted client to take your place. If these attempts are successful, you will not be charged the cancellation fee.

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Failure To Show or Less Than 1 Hour Notice

Failure to show for your appointment means we cannot offer your appointment time to a waitlisted client, and means your appointment has gone unfilled.

Cost impact to you: 100% charge for reserved service amount.

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If you arrive for your appointment more than 15 minutes late, we will not have time to accommodate you due to our scheduling structure.

Cost impact to you: “No Show” fee equivalent to a 100% charge for reserved service amount. We most likely can still do a partial service just not the full time.

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WHEN YOU ENTER YOUR CREDIT CARD INFORMATION INTO THE ONLINE SCHEDULING SYSTEM, YOU ARE AGREEING TO THIS POLICY.

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Adjustments

We take pride in really understanding our clients goals, setting realistic expectations that put hair integrity first and communicating the plans for the day and future appointments. If we failed to meet days goal that we agreed upon in our consultation , we are happy to make any adjustments. Our salon team must be notified within 7 days of any appointment for a complimentary redo. If the request is outside the 7 day window or the request falls outside the agreement outlined in the consultation we will be unable to offer a complimentary adjustment.

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Returns and Exchanges

Gift Certificates are non refundable. You can redeem them for any services or retail sold at Spoiled Spa and Salon or Spoiled Salon.

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Retail returns or exchanges. Products must be returned in new condition. Spoiled monitors return activity for abuse and reserves the right to limit returns or exchanges with or without a receipt.
 

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